Privacy Policy

Last Updated: 18th November 2025

Slavi (“Slavi”, “we”, “our”, “us”) respects your privacy and is committed to protecting it in accordance with the Information Technology Act, 2000, the SPDI Rules, and applicable privacy laws in India.

1. Scope

This Privacy Policy applies to all visitors, customers, and users of www.slavi.in.

For questions, you may contact us at:
Slavi
Address: SLAVI Co. 237, Joyous Hubtown, Adajan Patiya, Surat – 395009
Phone: +91 6355756994

2. Personal Information We Collect

We may collect the following categories of data:

  • Contact details: Name, email address, phone number, shipping & billing address, country.
  • Payment & transaction data: Transaction amount, payment gateway details, card type (processed securely by third-party gateways).
  • Order & usage data: Order history, preferences, account details, contests & promotions participation.
  • Online identifiers & technical data: Device info, IP address, browser details, cookies, log files, geolocation, carrier details, metadata from communications.
  • Optional information: Date of birth, anniversary, preferences — only when voluntarily provided.

3. Information Collection Methods

  • Information You Provide: Registration forms, orders, profile updates, contests, promotions.
  • Information We Collect Automatically: Cookies, web beacons, analytics, ad pixels, browsing behaviour & usage patterns.
  • Information From Third Parties: Updated delivery/address data from logistics partners for successful order delivery.

4. Third-Party Services

We use trusted third-party service providers to operate our business, including Shopify, Razorpay, Shiprocket, Google Analytics, ConvertWay, eShip, Blue Dart, and advertising partners. These providers may process data solely for delivering services.

5. Use of Information

We use your data for:

  • Processing and fulfilling orders (including payments & logistics).
  • Customer support and grievance resolution.
  • Marketing communications (newsletters, promotions, product updates).
  • Personalising your shopping experience.
  • Preventing fraud, misuse, and enforcing Terms & Conditions.
  • Compliance with legal obligations.

6. Children’s Privacy

Slavi does not knowingly collect data from individuals under 18 years of age. If such data is accidentally collected, we will delete it promptly.

7. Data Retention

We retain customer data for the lifetime of the account, unless the customer requests deletion. Certain data may be retained where required under law.

8. Data Storage & Transfers

Our store is hosted on Shopify, whose servers may be located outside India. By using our website, you consent to cross-border data transfers.

9. Marketing Consent

By placing an order with Slavi, customers are deemed to have opted-in to receive marketing communications. You may opt out anytime by clicking “unsubscribe” or contacting us.

10. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable cart and order functions.
  • Track browsing behaviour and site usage.
  • Improve content and user experience.
  • Serve personalised ads (via Meta, Google, etc.).

You may disable cookies in your browser, but some site features may not function correctly.

11. Data Sharing

We do not sell or trade personal data for marketing purposes.
We may share limited information with:

  • Logistics partners for delivery.
  • Payment processors for secure transactions.
  • Law enforcement when legally required.
  • Affiliates or successors in case of business restructuring.

We may share non-personal aggregated data such as visitor statistics with partners.

12. Security Measures

We use SSL encryption, secure servers, and limited access controls. While we strive to protect your data, no system is 100% secure, and Slavi cannot guarantee absolute security.

13. Force Majeure in Data Handling

Slavi is not liable for breaches or data loss caused by uncontrollable events such as cyber-attacks, internet outages, natural disasters, or government actions.

14. User Rights & Discretion

  • You may request access, correction, or deletion of your personal data anytime.
  • To request deletion, email us at info@slavi.in with subject: “Requesting deletion of my personal information.”
  • We may retain certain information as required by law or fraud prevention.
  • Withdrawing consent may limit our ability to provide some services.

15. Changes to This Policy

We may update this policy periodically. The revised date will always be displayed at the top.

16. Grievance Redressal

Grievance Officer: Abrar Nathani
Email: info@slavi.in
Phone: +91 6355756994
Complaints are acknowledged within 48 hours and resolved within 30 days.