Shipping Policy

Last Updated: 9th September 2025

1. Delivery Timelines

Delivery Period: 7 – 10 working days
Handling Time Before Dispatch: Usually within 24 hours of order confirmation; maximum 72 hours.

2. Shipping Charges

Standard Shipping: Free above ₹999; orders below ₹999 charged ₹70–₹80.

3. COD Charges

No COD charges

4. Undeliverable Packages

COD orders: Returned to us automatically.
Prepaid orders: Refund issued only after shipment is marked RTO (Returned to Origin).

5. Return to Origin (RTO) Policy

Slavi reserves the right to cancel COD services for customers with a high RTO rate.

6. International Shipping

Currently unavailable.

7. Country of Origin

All products are made in India.

8. Courier Partners

We use trusted partners including Blue Dart, Shiprocket, and others.

9. Missing Items in Shipment

If any item is missing from your package, please check your invoice first. If you have been charged for the missing item, contact us immediately for resolution.

10. Delivery Failures Beyond 15 Days

If we are unable to deliver your order within 15 working days, Slavi may cancel the undelivered items and issue a refund for the same.

11. Tampered or Damaged Packaging

If your package appears tampered with or damaged, please refuse to accept the package and notify us immediately. We will arrange a replacement or refund as applicable.

12. Force Majeure Delays

Slavi is not liable for delays caused by natural disasters, strikes, lockdowns, courier disruptions, or events beyond our control.

13. Order Tracking

Tracking details will be shared via SMS/email once your order is dispatched.

14. Customer Care Support

For queries regarding orders or shipments, contact us:

Phone/WhatsApp: +91 6355756994
Email: info@slavi.in

15. Grievance Redressal

As per the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Abrar Nathani
Email: info@slavi.in
Phone: +91 6355756994
Complaints are acknowledged within 48 hours and resolved within 30 days.